Community Management
I specialize in community management strategy and implementation for mission-driven businesses, creators, and organizations who want to build more than just an audience.
Community makes the difference.
With a human-first, values-led approach, I help cultivate engaged communities that don't just sit there. Members participate, advocate, and grow alongside your goals. My work goes beyond basic moderation or content posting. I design and manage holistic community ecosystems that create meaningful connections, drive brand loyalty, and serve your business goals.
Whether it’s an online membership space, a niche Slack group, or a robust Facebook community, I help you turn passive followers into active champions through intentional communication, platform stewardship, and authentic engagement.
Pillars of Community Management
Strategy & Stucture
I don’t just keep your community running. I build a framework that makes it thrive. I create strategic plans for onboarding, engagement, programming, and growth.
From crafting community guidelines to developing custom engagement calendars and systems, I help lay the foundation for long-term sustainability.
Moderation
Community is built on safety and trust. I moderate with care, uphold your values, and handle conflict with empathy and clarity.
I’ve navigated everything from troll patrol to sensitive conversations and I do it all with a clear head and a compassionate heart.
Consistent Engagement
I serve as a friendly, reliable presence in your community. Whether responding to member questions, sparking conversations, or managing live chats and events, I foster trust and connection.
I thrive on keeping community spaces warm, inclusive, and on-brand.
Metrics & Data Analysis
Community isn’t a guessing game. I collect and analyze qualitative and quantitative insights, from engagement metrics to member feedback, to fine-tune programming and support continuous improvement.
I provide regular reporting and insights so you always know what’s working and where the magic’s happening.
Programming Development
From monthly themes to event series, AMA sessions, and member spotlights, I create thoughtful, relevant content and programming that keeps your community curious, connected, and coming back.
I align every initiative with your business objectives, whether that’s retention, conversion, or feedback.